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  • What's iOrder's return policy?

    How do I return an item?

    When will I get the refund after I returned goods?


    What's iOrder's return policy?


    Since we are a purchasing agency, not a seller or a manufacturer, we cannot accept returns of an item unless you have received an incorrect or damaged product. If there is something wrong, please contact our customer service within 3 days upon receipt of parcel. Overdue items will not be accepted.

    Note: On these conditions, we don't accept your returning:

    1.The clothing is the same as the details, but the clothing brand is different.

    2.The letter location printed on the clothing has a few centimeters deviation.


    How do I return an item?


    If items are damaged or incorrect, please contact us by email to after-sales@iOrder.com within 3 days upon receiving your order. When you receive your order, you have up to 7 days to return your products. All returned items must be in brand-new condition, unused and with original tags. They must be in the same condition as they were originally dispatched from iOrder. You must contact us by email to confirm which items are being returned, and you will be responsible for return shipping. Any free gifts associated with an item must be returned together. Please return items to the following address along with a note containing your information and the reason for return.


    Name:vintee

    Address: Room A2308,Xinjin Center,No.21.Jiahe Road.
    City: xiamen
    Country: China
    Post Code: 360001
    Telephone: 0592-556490-824 or 825

    Note: Please tell us the tracking number after mailing your item. Make sure to include your name and phone number in your return package.

    When will I get the refund after I returned goods?


    After receiving your returned goods, we will issue a refund to your account within three working days if there are no further problems.


    Tags:return policy, after sales service, iOrder

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