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  • FAQ on Shopping from Taobao

    • How can I contact iOrder?

      Customer Service:

      English and Chinese:


      Phone:  0086-0592-5564900-824/825

      Complaints and suggestions in English:


    • How can i fill a claim?

      Customers' Complaints:

      The following information should be included when submitting  your complaints to

      - Name of your purchaser or assistant

      - What happened?

      - What do you expect us to do for you?

      Our assistants will respond during working hours.

      Our working hours are 9:30a.m. to 18:00p.m (CST: China Standard Time), Monday to Friday.

      Accident Claims:

      If you receive a wrong size/color/pattern/quantity, a wrong parcel, a damaged item, lost item, etc, you can file a claim within three working days after received your item. Late claims will not be accepted.

      Please note that the final delivery date is subject to the exact final delivery date on the tracking website.

      The following files should be attached in your email to

      - Pictures (If there is a wrong or broken item, you should provide us with detailed and clear pictures.)

      1. Picture of your parcel or item;

      2. Picture of the iOrder INVOICE

      3. Picture of item's bar code

      Note: Please reserve the important files in your parcels,  such as: iOrder INVOICE,  bar code of your items, waybill.  If you have any problems with your parcel, please  provide these  files for  us to check!

    • I received my parcel,but there is some problem,what should I do?

      Please send the detail to after-sales within three working days after received your items. on: