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    • Submit delivery

      When can  I submit delivery?

      When items arrive at our warehouse, the purchaser will change the status to “Arrived”. You can select the items you would like to ship together in one parcel and click “Submit delivery”.


      How do I submit delivery?

      Please go to “my order”, select the items you want to send in one parcel,

      To the ID:883116,which can be shipped by the DHL,but it is not suitabl to the ID:883115,according to the product characteristics.

      And then click “submit delivery”.

    • If you are a new user, please click “Add new recipient”, and then fill in the recipient's information, and click “Save”.

    • Then you will see this interface about  your address.


    • Note: If you have special requests for your parcel,please leave messages  in the “remark”

      Then select  delivery method, iOrder recommends EMS. It is fast (5-7 days) and cheap (You will enjoy 50%off).

    • If you have confirmed all the information ,  please click “pay” to pay for delivery fee.


    • Note:

      If you have some special requests about your parcel, please note that in the “remark”.

      The "Declared value" and Express Waybill description" are optionally to be filled in.

      If your account does not have enough balance when you click "pay", please click "add money" to add enough.


      After paid the delivery fee, You will see a picture of your parcel details, and then you can click “Back to my parcels”.


      You can go to the menu of “my parcels” to check the parcel details. Confirm the receipt of the parcel and then leave a feedback.

      Note: In this page, you will see the status of shipping list: Processing, Shipped, Received, OK.

      a) Processing
      We are preparing to deal with your parcel.


      b) Shipped
      The item has been shipped. Please get ready to receive it.

      c) Received
      You have received the goods and signed for it.

      d) OK

      You have left a feedback; so far, you have ended this perfect shopping trip!

      e) Await
      You should pay the difference because your estimate weight is smaller than real weight.

      f) Await process

      Your parcel is waiting for processing. Before processing, you can choose to cancel the parcel shipping. After cancelling,  the second payment will be refunded to your account automatically. (If you have used the e-coupon, it will not be returned once you concel the delivery.)

      Note: When your estimate weight is smaller than real weight, you should pay the difference weight price and we can ship your parcel after you have paid it. You should go to "My parcels" to pay the difference.

      I placed many orders, can I ship them together?

      No matter how many items you have purchased, simply select the items you would like to ship in one parcel and click “submit delivery”.


      I placed a few orders, can I divide them into several parcels?

      Yes, you can. Select the items you want to be packed and shipped in one parcel and submit delivery.


      Can I add more items into the parcel I just submitted?

      Sorry, you cannot. Once submitted delivery, you cannot add other items into this parcel any more. If you want all your items sent in one parcel, you must submit all of them together at the same time.


      When the parcel will be sent out after I submit delivery?

      Generally speaking, the parcel will be sent out within 2 days after you submitted delivery.

      Tagssend parcel, submit delivery, ship parcel
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