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  • Charge Policy

    iOrder total fee= first payment + second payment


    - First payment: Items fee + domestic shipping fee

    - Second payment: International delivery fee + Service fee + Storage fee + Customs fee + Insurance fee


       Note:To "My Chinese Address",the service fee is 1 dollars per parcel.


    iOrder accept three payment methods : PayPal, Western Union, Webmoney.


    Service fee:

    iOrder service fee = (Items fee + domestic shipping fee)*10%
    Our SVIP member will enjoy service fee 20% off. (Items fee + domestic shipping fee)*8%. You can use E-coupon to deduct service fee. However, our minimum service charge is 5.69USD per parcel.

    For example:
    If the items costs 78USD and domestic shipping is 7.8USD, iOrder will charge you 8.58USD service fee.
    (78+7.8)×0.1 = 8.58USD
    If the items costs 15.60USD, and domestic shipping is 1.56USD, iOrder will charge you 5.69USD even though the sum is only 1.716USD.
    (15.6+1.56)×0.1 < 5.69USD

    Items fee:

    The item price is shown on the shopping site you browsing.

    Domestic shipping fee:

    Most domestic delivery companies charge 10 to 30CNY per kilogram. The fee differs according to the courier, parcel weight and the distance between seller and buyer's locations

    International delivery fee:

    iOrder provide various delivery methods, such as: EMS, Airmail for small packages, Air Parcel, SAL Parcel, Domestic forwarding.

    Customs fee:

    We suggest that before shipping, iOrder customers take the initiative to find out policies of their local customs. In countries with high rate of customs clearance, there is no need to pay any fees. However, in countries with low rate of customs clearance such as Argentina, customers may be required to pay tariffs.

    Note: Chinese customs fee is 8 CNY per parcel.

    Insurance fee (optional):

    Insurance fee purchased at 3% of the total price (Items fee + domestic shipping fee + International delivery fee + Service fee + Customs fee).


     Note:To "My Chinese Address",Insurance fee purchased at 3% of the total price (International delivery fee + Service fee + Customs fee).

    iOrder points & E-coupons :

    1)You can get iOrder points through various ways, such as; register as iOrder member, consumption, refer friends, add evaluation, upload avatar and so on.

    2)You can use iOrder points to redeem E-coupons. The E-coupon valid period is 30 days, it can deduct service fee.

    3)iOrder member grade: iOrder member, VIP member, SVIP member. If you have upgraded to SVIP member, you will enjoy service fee 20% off.

    Can I get any discount on service fee?
    No. Our service fee is 10% of (items price + domestic shipping fee).

    When should I pay the service fee?
    You will be asked to pay service charge together with the international shipping of your parcel. After you get the weight of your parcel and have selected the international shipping method, will automatically calculate the service fee for you. At that point, you will need to pay the shipping costs and service fee, then iOrder will ship your parcel.

    How does iOrder charge the storage fee?
    All the iOrder customers can store your items at our warehouse if you don't want to ship them. iOrder members have  free storage time for 90 days. When your free storage time  has run out and you still haven't shipped them, iOrder will start to charge your storage fee. We will charge 0.163 USD per items Id, per day. ( The arrived orders which after Sep 14th will begin to calculate the storage fee.)

    Note: We start to calculate the storage date when your item status changed to "Arrived". iOrder storage time limit is 180 days, and during the first 90 days, your order status is "Arrived"; for the last 90 days, the order status is "storing". We won't help you to store if the date is more than 180 days and then your order status will change to "abandon". "Abandon" means that you have given up your items and we will handle them in our way. on: