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  • Customer Instruction

      1. Fees:

    1) Domestic shipping fee: If you buy multiple items from the same seller, you will  save much on domestic shipping.

    Note:  If the domestic shipping fee is not retrieved, we will charge you 12CNY shipping fee.

    2) iOrder Service Fee: 10% of items fee + shipping costs. Our minimum service fee is 5.69USD per parcel. iOrder will still charge you 5.69USD even if (item fee + domestic shipping) is less than 5.69USD.

    3) Handling charges for different payment methods:


    : Free means the bank will charge that, won't charge you any bank service fee.

    4) Freight charges:

    5) Exchange Rate: Based on the exchange rate announced by the Bank of China, Our exchange rate currently: 1CNY=0.163USD.

    2. Time:

    1)  Arrival of goods to iOrder: Usually takes 3-5 days after we purchased.

    2)  Shipping date: After you submitted delivery and paid  for it.

    3)  International delivery time: Normally, EMS takes 7-10 days, Air parcel 15-35 days.

    3. Service:

    1)  Our minimum service fee is 5.69USD, but there is no minimum order requirement.

    2)  Virtual goods: We do not accept this kind purchase, which includes gift cards, game tokens, etc. due to illegal practices.

    3)  Quality of goods: We will verify size, quantity, colour, pattern of the goods, but we are not responsible for quality.

    4)  Electronic products: We can only verify the appearance and model.

    4. Customs:

    1) We guarantee clearance at Chinese customs, and we will bear responsibility for all problems associated with Chinese customs.

    2)  Destination customs: If there are tariff requirements or confiscated goods in your country, we cannot be responsible for damage or loss.

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