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    • Contact Us

      Contact us:

      Live Chat: 9:30a.m. to 18:00p.m (CST: China Standard Time), Monday to Friday

      E-mail: service@iOrder.com

      Phone:  0086-0592-5564900-824 or 825

      Complaint and after sale: service@iOrder.com


      Return policy

      If you have received an incorrect or damaged product, please contact our customer service within 3 days upon receipt of parcel. Overdue items will not be accepted.


      Note: On these conditions, we don't accept your returning:

      1)    The clothing is the same as the details, but the clothing brand is different.

      2)    The letter location printed on the clothing has a few centimeters deviation.


      After receiving your returned goods, we will issue a refund to your account within three working days if there are no further problems.

      How do I return an item?


      If items are damaged or incorrect, please contact us by email to service@iOrder.com within 3 days upon receiving your order. When you receive your order, you have up to 7 days to return your products. All returned items must be in brand-new condition, unused and with original tags. They must be in the same condition as they were originally dispatched from iOrder. You must contact us by email to confirm which items are being returned, and you will be responsible for return shipping. Any free gifts associated with an item must be returned together. Please return items to the following address along with a note containing your information and the reason for return.


      Name: Yance

      Address: Room A2308,Xinjing Center,NO.21 Jiahe Road
      City: Xiamen
      Country: China
      Post Code: 360001
      Telephone: 0592-5564900-824 or 825


      Note: Please tell us the tracking number after mailing your item. Make sure to include your name and phone number in your return package.


      When will I get the refund after I returned goods?

      After receiving your returned goods, we will issue a refund to your account within three working days if there are no further problems.


      Complaint and Claim

      The following information should be included when you submit your complaints to service@iOrder.com

      - Name of your purchaser or assistant 
      - What happened? 
      - What do you expect us to do for you?


      Our assistants will reply to you during working hours. Our working hour is from 9:30a.m. to 18:00p.m Monday to Friday (CST: China Standard Time).


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