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  • Order tutorial

    Order steps

    1)    Select items on our website, and then click "Add to cart". You can also Select items you like on Chinese online stores,

    copy the URL and place the order on www.iOrder.com

    2)    Choose a suitable payment method to add money to your account and pay the first payment.

    3)    The purchaser of iOrder.com will buy your order after the first payment is done.

    4)    After items arrive at iOrder, select the items you would like to ship and submit delivery address. Select a delivery method

    and pay the second payment.

    5)    You confirm the receipt of the parcel and leave a feedback.


    Order status

    You can go to my order page to view your orders. There are nine different statuses:

    a) Await Purchase: The item has not been purchased yet

    b) In Process: Our purchaser is buying this item now.

    c) Bought: Our purchaser has paid and bought the item for you.

    d) Arrived: The items have arrived at our company

    e) Await Payment: The domestic delivery fee or item's fee is not sufficient. You need to pay it.

    f) Refunded: The money for this item has been refunded back into your account.

    g) Lost: Your items have lost in iOrder and we will compensate for you

    h) Storing: Your item has been stored in our warehouse, Please submit delivery as soon as possible

    I) Abandon:iOrder storage time has run out. It means you have given up your items and we will handle them in our way.
    (They don’t belong to you any more)


    Online stores

    There are many Chinese online stores for you to choose items. We recommend www.taobao.com which is the biggest shopping platform in China. If you cannot find what you need, we can also help you buy from www.paipai.com, www.eachnet.com,www.dangdang.com, www.amazon.cn etc.


    If you are not sure about some other stores, please contact our customer service.

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