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  • Transportation

    Delivery methods:


    iOrder provide various delivery methods: DHL ,EMS, Airmail for small packages, Air Parcel, SAL Parcel, Domestic forwarding.


    DHL:

    DHL Express company:Expedited Shipping is 3-5 business days, there is delay during the busy season.

    Volumetric Charging :When shipping lightweight, bulky packages, use the formula (the product of length and width and height (cm) divided by 5000) to help. You determine their volumetric weight. Airline charges are based on a minimum shipment density. The greater of the volumetric weight or actual weight of your packages will be used to calculate your shipping costs.

    More details from check the link:

    http://www.dhl.com/en/tools/volumetric_weight_express.html

    Note:We can handle almost everything, but we have accredited expertise in the following special freight types:

    1  Ambient and temperature-controlled (dry, liquid, powdered and semi-manufactured)

    2 Pharmaceutical products

    3 Bulk products, including petrochemicals

    4 Chemicals

    5 Dangerous goods

    6 Electronic components

    7 Forest products

    8 Metals

    9 Engineering sub-assemblies

    10 High value goods

    11 Imitation goods


    EMS express company:

    Packages will arrive to destination within 5 - 7 days. Services will be slower during busy season, reaching up to 10-22 Days.

    Three days after item has mailed out, the status of the parcel will appear and will be constantly updated on the EMS website. If you have not received the packages after 12 days, please track the information on your own country's postal website or contact your local post office.


    Note: It is unsafe to ship items to Spain by EMS, if the weight of parcel is over 7 kilograms. As the custom is very strict about parcel weight, we suggest you should ship them by dividing into several parcels and during this time, our delivery speed may slow down.Hope you can understand that.


    China Post (Airmail, SAL)

    International package includes Air parcel and SAL parcel, and their prices is lower compared to EMS. With Air parcel, item will reach destination within 10 - 20 days. However, it may takes up to 30 days during busy season. If the package did not arrive after a month, please visit your country's tracking website for more information. Chinese tracking site is updated according to the feedback from your country, so tracking from your country's site will be more prompt and accurate.

    International air parcel (for goods less than 2kg): items will reach destination in 20 - 30 days. Tracking works the same way as that of international packages.

    When will I get the parcel after the sent date?

    Please see below:

    Delivery Methods ETA
    DHL
    in 2-4 business days
    EMS In 5-7 business days
    Air parcel In 15-35 business days
    SAL parcel In 20-45 business days
    Domestic Transit In 2-7 business days


    Note:

    1) You can use E-coupons to deduct service fee when you submit delivery.

    2) Once your shipping address is added, you can't edit it again because we will ship your parcel to your original  address. If you edit it, I am afraid you won't receive your parcel.


    Parcel tracking:

    Once your packages have been sent, you will receive a unique tracking number for each parcel. With the tracking number, you can track your parcel through the tracking website.

    1)   EMS:

    http://www.ems.com.cn/english-main.jsp or http://www.ems-tracking.net/

    2)   China post (SAL Airmail):

    http://intmail.183.com.cn/item/trace/itemTraceAction.do?action=Enter

    3)  DHL tracking website

    http://www.dhl.com/en/express.html

    Customs policy:

    Avoid taxes, you can refer to the following suggestions:

    1, weight of the package:
    In many countries, a parcel will be considered commercial if it weights over 10kg. Customs will block these parcels and ask you to pay duties. To prevent this, you should monitor the weight of your parcel.

    2, items in package:
    Having too many similar items in the same parcel will draw the Customs' attention. You should not send large numbers of similar products together. Instead, separate them into different parcels.

    Advice:

    1) Japan Customs are very strict. Do not try to deliver counterfeit to Japan. 80% of them will be confiscated by Japan Customs.

    2) Italy Customs will pay special attention to counterfeit shoes. Compared to other European countries, Italy customs are the strictest.


    Insurance policy:

    1) Cost: Insurance premium may be purchased at 3% of the total price. For example, if the entire order costs 500 USD, the premium will be 15 USD.

    2) Claim: All claims must be filed within 3 days after receiving your parcel. Late claims will not be accepted.

    To report loss, damage, or missing contents of a parcel, you will need to fill out the iOrder Claim Form and send it to

    after-sales@iOrder.com

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